- 0403 661 176
- [email protected]
- 18 Kennington Oval, Auburn NSW 2144
Helping Hands Care is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our services, you agree to the terms outlined in this Privacy Policy.
We collect personal information that is necessary for us to provide our services to you, including:
Personal details: Name, contact information, date of birth, etc.
Health information: Details of your disability, medical history, and other relevant health data.
Financial information: Information related to payments for services.
Other information: Preferences and requirements related to the services we provide.
We may collect this information directly from you, or from your legal guardian or representative (if applicable).
We use your personal information for the following purposes:
To provide and manage the services we offer to you.
To communicate with you about services, updates, or changes to your care plan.
To ensure compliance with legal, regulatory, and contractual obligations.
To improve our services and respond to your feedback or inquiries.
To fulfil obligations under the NDIS and other relevant programs.
We will only use your information for purposes for which it was collected, and in compliance with the Australian Privacy Principles.
We may disclose your personal information to third parties under the following circumstances:
To healthcare providers, support workers, or contractors directly involved in delivering your services.
To government or regulatory bodies, such as the NDIS or other services, as required by law.
To legal representatives or as required to meet our legal obligations.
If necessary, to emergency services in case of a health or safety concern.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. This includes:
Implementing physical, administrative, and technical safeguards to secure your data.
Ensuring our staff and contractors are trained to handle personal information in accordance with this policy.
However, no system is completely secure, and while we strive to protect your personal information, we cannot guarantee its security 100%.
You have the right to request access to the personal information we hold about you. You may also request that we correct any inaccuracies in your personal information. To request access or correction, please contact us using the details provided below.
If we refuse to provide access to your information, we will explain why in writing.
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. When your information is no longer needed, we will securely destroy or de-identify it.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website with the updated date. We encourage you to review this policy periodically to stay informed.
If you have any questions about our Privacy Policy or how we handle your personal information, or if you would like to make a complaint regarding a privacy issue, please contact us:
Email: [email protected]
Phone: 0403 661 176
Address: 18 Kennington Oval, Auburn NSW 2144
We will respond to your inquiry or complaint in a timely manner and ensure it is addressed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
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